Covered boat storage in Eden Prairie, MN

Cons: **Recurring claims** surfaced of significant unexpected rent hikes and defective or declining maintenance such as lighting issues, a concern given the need for good illumination in storage spaces. Experiences of unhelpful customer service are noted, **compounded by stressful situations** such as accessibility problems on move-in day and non-negotiable fees, highlighting systemic challenges within the company's business practices and customer care.

Pros: The facility garners praise for its helpful and friendly staff, experiencing consistent compliments on clean grounds and easy storage unit access. Customers find most staff members responsive and the signup process easy to navigate.

Cons: Security is a pressing concern with reports of theft, including some allegedly by staff. Operational hours limit access for customers requiring early or late entry, potentially interfering with plans, particularly for those storing vehicles. Additionally, there is unease among customers about the potential for unexpected rental price increases after initial agreement rates.

Pros: The facility receives praise for its exceptional cleanliness, accessibility of units, top-notch customer service, and the property is well-maintained, showcasing a friendly and helpful staff.

Cons: Although the staff is consistently appreciated for their professionalism, numerous customers report alarming security issues, such as malfunctioning access doors and pest infestation, suggesting a need for better maintenance. Additionally, longstanding clients express discontent with unequal pricing practices and indifference to loyalty, which overshadows the generally positive service experience.

Pros: The team at this storage facility is praised for great customer service, particularly for being helpful, knowledgeable, and responsive, ensuring a hassle-free rental process. The units are clean, climate-controlled, and the automated access system is convenient.

Cons: However, the storage units experience **undaunted price hikes**, with one account of an **exorbitant annual rate increase sans upgraded services**, and are subject to **inadequate climate control**, leading to potential damage to moisture-sensitive items. Maintenance issues such as delayed snow removal and prolonged trash presence, coupled with problematic access restrictions during repainting and repaving projects without proper communication, further **diminish customer satisfaction**.

Pros: The storage facility seems to offer excellent customer service, with numerous positive mentions of Scott and Michelle assisting clients effectively, and it is listed as exceptionally clean, well-managed, and convenient, particularly at the Excelsior office.