Climate controlled storage units in Helena, MT

Cons: However, there have been significant issues regarding reservation management, which include refusal to help understand booking problems and incorrect reservation details resulting in unwarranted stress for customers. Additionally, problems with equipment readiness and functionality, such as trailers not being properly prepared or malfunctioning, contribute to customer frustration. Instances of double charging without refunds also raise serious concerns about the facility's financial practices.

Pros: The self storage facility is widely appreciated for its exceptional customer service and friendly staff, offering great service and accommodations such as free first-month rent. Its cleanliness, well-lit premises, and temperature control ensure belongings are well-preserved.

Cons: Repeated complaints involve poor communication about truck and trailer availability leading to inconvenience and extra costs, employees lacking customer service skills, reservations being mishandled, and items being damaged due to faulty equipment. Moreover, operational issues include incorrect billing and inconvenient store hours.

Pros: Compliments are given for the staff's helpfulness and professionalism, with some providing exceptional service by going above and beyond, maintaining a clean environment, and successfully installing equipment.