Indoor RV & camper storage in Omaha, NE

Cons: Some clients highlight issues with inadequate maintenance, particularly regarding excess gravel and mud near units, leading to potential vehicle damage and difficulty accessing storage units. In addition, the pest control measures appear to be insufficient, with reports of mice found in the units. Complaints also included an unresponsive owner, potentially making customers feel less valued or supported when concerns arise.

Pros: Customers perceive the facility as generally clean, well-maintained, and providing satisfactory customer service with featured amenities like pest control and video surveillance. The location is convenient, with many appreciating being close to home, and some find the rates reasonable.

Cons: However, there are serious complaints about staff availability, with incidences of the office being closed during expected hours. Significant issues with rodent infestation have led to property damage for some clients, alongside experiences of unempathetic responses from the staff to such problems. Additionally, conversations with customers signal distrust due to incidents of illegal sale of personal goods.

Pros: Customers frequently highlight the professionalism of the management, the cleanliness of the units, and the presence of great customer service. There are also mentions of competitive pricing, particularly for larger storage options.

Cons: However, there are recurring concerns about security, with cases of theft impacting multiple renters, and a dissatisfaction about the management's subpar responsiveness to these issues. Customer experiences also negatively highlight mandatory purchases of locks perceived to encourage internal theft, compounded by reports of broken gates and non-transparent rate increases.

Pros: Customers frequently praise the facility for its excellent cleanliness, easy access, and exceptional customer service provided by the staff. Specific instances of helpfulness and efficient problem-solving leave many customers satisfied.

Cons: However, customers express significant dismay over security concerns with reported break-ins and perceived inadequate action by the storage staff, compounded by a lack of assistance and customer service issues such as difficulty accessing units due to poor management of parking, inconsistent office presence, unresponsive communication from staff, and technical issues with entry codes which remain unresolved, leading many renters to leave and dissuade others from using the facility.

Pros: The self-storage facility receives praise for its well-kept, clean, and secure property, with helpful managers who readily engage and work with renters, sometimes going above and beyond to assist, along with offering some of the best rates.

Cons: Though customers normally had good experiences with personnel, concerns arose from inconsistent management communication and policy explanations. Security became a highlighted issue when a broken gate was not promptly repaired, potentially risking the safety and protection of stored items, a detail that clearly unnerved several customers due to the valuable nature of their possessions.

Pros: Customers appreciate the facility's superb customer service, with staff that are both helpful and able to assist with issues swiftly and effectively. The location's maintenance and cleanliness are also highly regarded, ensuring a great experience for storage.

Cons: Despite the exceptional service, renters commonly voice concerns over frequently encountered issues within the storage industry such as unexpected rental fee hikes, limited access when it is most convenient for the customer, and a lack of insurance options for their property.

Pros: This self storage facility has consistently been praised for providing excellent customer care, with a clean property and helpful, friendly staff who make sure the customers are well taken care of, ensuring a pleasant and streamlined rental experience.

Cons: There are grave concerns about security breaches, including repeated instances of units being broken into and possessions being stolen possibly by staff members—along with reports of unauthorized residency within the storage units. Additionally, several customers have experienced drastic price increases, making affordability a significant issue.

Pros: Many customers appreciate the facility's friendly and welcoming staff, clean units, secure premises with keypad access and fences, and overall ease of renting.