Climate controlled storage units in Irondequoit, NY

Cons: Numerous complaints indicate significant issues with long waits, computer system failures, poor appointment handling, communication breakdown with staff, frustration with reservations, and concerns over cleanliness and pest control that have affected the overall customer experience negatively.

Pros: The facility is praised for staff who are thorough, patient, and helpful, as well as its flexibility, effective online return process, and efforts to assist customers in stressful situations.

Cons: The most significant issues include mice infestation, non-processing of auto-pay resulting in the loss of belongings and legal actions being taken, stolen property, and rate increases that lead customers to vacate their units. Other customers are particularly upset about the facility's failure to maintain open communication, marked by accusations of dishonesty regarding attempted contact.

Pros: Customers appreciate the facility's cleanliness, high levels of customer service, and secure, well-maintained environment for their belongings, with staff members often mentioned for their helpfulness and kindness.