Outdoor car storage in Manhattan, NY

Cons: However, significant rental rate hikes, sometimes over 100% in a 5-year period, feel jarring to long-term customers, making them feel undervalued and presume there might be a focus on algorithms over individual client care.

Pros: Customers appreciate the storage facility for its exceptional cleanliness, superior helpful and friendly staff, securely maintained premises, and efficiently simple procedures.

Cons: Some customers report frustration with an unannounced system update that led to confusion and unfair late fees, alongside a concerning implementation of unrequested insurance charges which can exacerbate the cost for renters.

Pros: The storage facility boasts exceptionally friendly and dedicated customer service, with several mentions of helpful staff members. Moreover, customers enjoy good web pricing deals and easy access to drive-up units.

Cons: Despite overall satisfaction, there are occasional issues with not receiving the specifically requested unit or items such as pre-paid locks not being located in the unit as promised, leading to some customers expecting refunds. These mix-ups can detract from an otherwise positive experience.

Pros: Customers often find the facility clean and organized, with the staff delivering excellent customer assistance and making the rental process easy and pleasant. The location is considered ideal and prices are competitive.

Cons: A major point of dissatisfaction is the broken elevator, which has not been repaired for over three months, incurring an inconvenience. Additionally, customers have encountered problems such as unwanted odors due to dead mice and mice droppings on the second floor.

Pros: The facility is applauded for its excellent customer service, with staff members being friendly, helpful, and patient. Customers appreciate the ease and efficiency of processes and the cleanliness of the premises.

Cons: Customers voice their dissatisfaction with the experience of poor maintenance, such as a persistent rat problem in one of the buildings, neglected light repairs in the units, cleanliness concerns, and safety issues felt by some clients. Additionally, there are transparent frustrations with annual rent increases and a questionable level of security in certain areas of the premises, negatively impacting the overall storage experience.

Pros: The facility has been praised for excellent customer service, a helpful and friendly staff, and its convenient accessibility. Customers also find the security at some units reassuring.