Climate controlled storage units in New York, NY

Cons: Customers express frustration over significant rent hikes after short rental periods and removal of previously available services such as garbage disposal, which adds inconvenience and increases the perceived cost of the service.

Pros: The facility is frequently praised for its ease of rental processes and the staff is repeatedly commended for being helpful, professional and efficient, enhancing the customer experience.

Cons: However, the facility is criticized for harsh financial penalties, such as a steep late fee and increased pricing for delayed payments, with the practice of auctioning off belongings after two months of non-payment, painting it as money-oriented. In addition, customers have experienced inconveniences due to employees unavailable during listed business hours due to breaks.

Pros: The self storage facility is appreciated for its excellent customer service, with staff being helpful, friendly, and accommodating to needs and questions. The cleanliness, easy access, secure environment, and professional management contribute to a generally positive impression among customers.