Garages for rent in Rochester, NY

Cons: Numerous complaints indicate significant issues with long waits, computer system failures, poor appointment handling, communication breakdown with staff, frustration with reservations, and concerns over cleanliness and pest control that have affected the overall customer experience negatively.

Pros: The facility is praised for staff who are thorough, patient, and helpful, as well as its flexibility, effective online return process, and efforts to assist customers in stressful situations.

Cons: Experiences with management have been notably poor, including rudeness and unprofessional behavior, with some customers facing repetitive and potentially unwarranted locking of their units due to late fees.

Pros: Customers report that the facility is very clean, has easy access, and offers excellent service with amenities like air conditioning and carts for moving items.

Cons: Several reports of rodent infestation, including mice, are particularly concerning, with numerous complaints about personal items being damaged due to this issue. Regular price hikes seem to be a common occurrence, causing frustration among tenants who face significant increases on their initial rental rates.

Pros: Customers appreciate the clean facilities, easy access for vehicles, and the presence of helpful and friendly staff. The process of renting and managing is often described as easy and can be done online, with the added convenience of drive-through access and secure, temp-controlled units.

Cons: The most significant issues include mice infestation, non-processing of auto-pay resulting in the loss of belongings and legal actions being taken, stolen property, and rate increases that lead customers to vacate their units. Other customers are particularly upset about the facility's failure to maintain open communication, marked by accusations of dishonesty regarding attempted contact.

Pros: Customers appreciate the facility's cleanliness, high levels of customer service, and secure, well-maintained environment for their belongings, with staff members often mentioned for their helpfulness and kindness.