Climate controlled storage units in Wilmington, NC

Cons: There is notable frustration regarding significant rate increases within a short period and the absence of round-the-clock access can be problematic for those with restrictive schedules.

Pros: Customers frequently praise the self storage facility for its exceptional cleanliness, ease of access, and the welcoming, professional staff who provide excellent customer service.

Cons: Despite the numerous accolades for customer service, recurring issues like storage rental price increases and potential hidden fees are common grievances among self-storage users, which can significantly affect overall customer satisfaction.

Pros: The storage facility has been upgraded with enhanced security and convenience, featuring a prime location near downtown, cleanliness, and supreme ease of transaction due to efficient, friendly staff that is highly commended for exceptional customer service.

Cons: However, there have been troubling complaints about unattended office hours, leaving customers waiting and frustrated, and occasional issues with climate control not working effectively in some of the storage units. The credit on charge cards not executed promptly and allegations of poor customer service from specific staff members also contribute to negative experiences. Moreover, some find the storage pricing higher than expected.

Pros: Customers are generally pleased with the high level of customer service and find the facility clean and secure, with some mentioning the easy rental processes and praise for specific staff members for their helpfulness and professionalism.

Cons: Some customers have encountered significant security issues, such as unauthorized access and individuals being trapped onsite due to malfunctioning gate access, casting a shadow over the facility's overall reliability.

Pros: The self storage facility is frequently praised for its secure environment, helpful and friendly staff, and clean, climate-controlled units at reasonable prices.

Cons: Yet, users have experienced significant issues such as infestations of carpet beetles and mice, two notable incidents that suggest possible gaps in the facility's pest control measures. Moreover, the facility's management has offered unsatisfactory customer service in crisis handling, with customers reporting notable indifference towards resolving issues related to infestations and both payment and insurance inquiries being overlooked.

Pros: Based on feedback from customers, this self-storage facility is praised for its cleanliness, security, and friendly staff, with its convenient location earning additional accolades.