Garages for rent in Wilmington, NC

Cons: While no specific drawbacks were mentioned in the customer feedback, generally, issues like price hikes, inconvenient hours or facility locations, additional undisclosed fees, or potential oversight in security can be common grievances at storage facilities.

Pros: Customers consistently laud the facility for exceptional customer service, specifically noting the helpful and personal attention provided. Many express gratitude for the staff's proactive approach to assistance, detailing acts such as securing storage locks and offering the best prices.

Cons: Despite the numerous accolades for customer service, recurring issues like storage rental price increases and potential hidden fees are common grievances among self-storage users, which can significantly affect overall customer satisfaction.

Pros: The storage facility has been upgraded with enhanced security and convenience, featuring a prime location near downtown, cleanliness, and supreme ease of transaction due to efficient, friendly staff that is highly commended for exceptional customer service.

Cons: However, there have been troubling complaints about unattended office hours, leaving customers waiting and frustrated, and occasional issues with climate control not working effectively in some of the storage units. The credit on charge cards not executed promptly and allegations of poor customer service from specific staff members also contribute to negative experiences. Moreover, some find the storage pricing higher than expected.

Pros: Customers are generally pleased with the high level of customer service and find the facility clean and secure, with some mentioning the easy rental processes and praise for specific staff members for their helpfulness and professionalism.

Cons: Despite the good experiences, there are concerns about the integrity of the management team following an incident involving dishonest behavior in a traffic situation, which could raise questions about overall trustworthiness. Additionally, some customers feel that the prices, despite generally being reasonable, can be on the higher side for certain services like temperature-controlled storage.

Pros: Customers appreciate the clean and secure facilities with various storage options including climate-controlled and vehicle/boat storage, alongside a staff described as very friendly and helpful. Competitive pricing and the facility's willingness to accommodate customers' needs have also been highlights.

Cons: Despite the good customer service, renters have expressed frustration over regular rate increases without enhancements in service and a concern that not all units have functioning climate controls, potentially compromising stored items.

Pros: The facility stands out for its professional staff, cleanliness, and climate-controlled units that are well-maintained and responsive to customer needs.

Cons: There have been issues with overcharging and dubious refund policies, as well as complaints about price increases that affect customers' costs unexpectedly. Additionally, the necessity to purchase a specialized, non-refundable lock adds to inconvenience and expense.

Pros: The facility boasts outstanding customer service given by attentive staff, exemplary in cleanliness and maintenance, with secure accommodations to ensure clients' belongings are well-protected.