Climate controlled storage units in Cincinnati, OH

Cons: There are numerous complaints about **security concerns**, with broken security cameras and reports of theft, along with frustration with **miscommunication during the move-out process**. Customers feel exploited by **repeated unexpected rental price hikes**, and the lack of basic equipment like carts and proper lighting further diminish customer satisfaction.

Pros: The self-storage facility is often commended for its cleanliness and seems to provide good customer service, with a convenient location and facilities like a drive-through area and large loading doors adding to the appeal for some customers.

Cons: Significant issues include a lack of security, as evidenced by broken exterior doors and leakage problems which have gone unaddressed for extended periods, casting doubt on the safety and dryness of the storage units.

Pros: Customers consistently commend the facility for its cleanliness, ease of access, and the helpful, professional staff who provide exceptional service.

Cons: Despite numerous positive experiences, the facility is not without drawbacks commonly associated with storage facilities, such as periodic rate increases that can affect affordability and inconvenience due to location. Additional locations and professional upkeep cannot mitigate these recurring concerns.

Pros: The facility has received high praise for its exceptional customer service, with staff members frequently described as friendly and accommodating. Highlighted features include cleanliness, secure environment, and a range of temperature-controlled units designed to protect items from water damage.

Cons: Several customers voice serious complaints about management's attitude and unethical conduct that includes false charges for damages, aggressive upselling of insurance, and overcharging for mileage and fuel. Some experiences highlight privacy breaches during phone calls, intimidating customer treatment, and reports of rude behavior, leading customers to discourage others from renting at this facility.

Pros: The location is praised for its large inventory, smooth check-in and checkout process, friendly and knowledgeable staff, and affordable truck rental prices.

Cons: There are reports of a rodent infestation leading to property damage, with customers expressing frustration over unattended claims and poor follow-up concerning these issues, suggesting a potential recurring problem in pest control and customer care.

Pros: The self-storage facility offers excellent customer service, including ease of move-in and prompt assistance. Customers commend the spotless condition, strategic location, and security features of the facility.