Self storage units in Kingsport, TN

Cons: Despite the high satisfaction with amenities and staff, customers have reported significant unexpected rate increases which may feel unjustified and could be seen as a sharp disadvantage.

Pros: The facility has garnered praise for its cleanliness, excellent customer service, and flexibility with regards to storage options, which include the ability for clients to store vehicles and boats.

Cons: However, customers have voiced concerns about the heavy traffic around the commercial area where the storage facility is situated and a preference for locations nearer to residential areas for ease of access.

Pros: Customers appreciate the facility's good pricing, convenient location for some, and the satisfactory state of the premises.

Cons: Customers frequently voice their displeasure with rude and unattentive staff, occasionally involving serious cases of overcharging and scams. There are also instances of malfunctions with access cards, poor maintenance of rental equipment, and complaints about subpar customer service, suggesting a pattern of systemic customer dissatisfaction.

Pros: The storage facility is cited for having great customer service with friendly and knowledgeable staff, being very clean, well-organized, and climate-controlled with readily available moving equipment.

Cons: Reviews indicate significant dissatisfaction with price hikes and personnel behavior issues that detract from the overall experience. One employee has been specifically noted for frequent unavailability which disproportionately impacts customer service.

Pros: Customers appreciate the facility for its emphasis on safety, cleanliness, and strongly positive interactions with staff. The location is also convenient for businesses with good roads and space for vehicles.

Cons: Despite the overall satisfaction, the presence of pests, particularly stink bugs, has been reported, which could deter future or repeat patronage for some customers. Common concerns associated with storage facilities, such as unpredictable price hikes and ancillary charges, may nonetheless dissuade potential clients.

Pros: Customers consistently highlight the impressively clean and secure units at the storage facility and stress the outstanding customer service they receive when interacting with the owner, with many returning or willing to return for their storage needs.