Boat storage in Leesburg, VA

Cons: Accounts of misleading promotions, refusal to honor refunds for unused rental time, and failing to maintain basic facilities (such as ice removal and elevator repairs) generate significant customer discontent. Additional dissatisfaction stems from accused dishonesty, reported overcharging without proper rate transparency, and poor management, which has severely impacted the user experience.

Pros: Many customers praise the self-storage facility for its exceptional management, highlighting the courteous, professional, and friendly attitude of the staff. They emphasize aspects like safety, clean units, and several satisfied repeat customers.

Cons: Despite some users experiencing good customer service and rates, there are **serious concerns** of significant belongings damage due to **mice infestations**, and dissatisfaction due to substantial **price hikes** within short time frames; security issues with open gates also add to the recurring complaints.

Pros: Customers laud the facility for its overall cleanliness, safe and convenient location, and the helpfulness of staff in assisting with their needs, underscoring an easy and positive transaction experience.