Climate controlled storage units in Virginia Beach, VA

Cons: Customer feedback indicates issues with lack of in-person staff availability for physical unit viewing, confusing navigation within the facility, unwelcome price policies such as processing and late fees that weigh more heavily on long-term customers, and administrative oversights that can lead to billing troubles.

Pros: The self storage facility is praised for its ease of online rental, perception of safety and sufficiency, professional customer service, and cleanliness, with access to competent and friendly staff being a consistent highlight.

Cons: Complaints include unapproved additional charges advanced by the management without consent, causing one particular customer to consider legal action—as it contrasts the otherwise frequent praises for pricing transparency and no regular price hikes.

Pros: Customers repeatedly highlight the cleanliness, efficiency, and security of the storage facility, along with the compassionate and exceptional customer service provided by the staff.

Cons: A repeated issue involves a lack of transparency in insurance policy terms with customers being obligated to keep the storage facility's insurance despite having their own, and there are reports of pest problems like termite infestations that question the facility's moisture control.

Pros: Customers frequently highlight exceptional customer service, cleanliness, and the facility's professionalism, including remarkable attention from staff like bringing beverages and displaying thoughtfulness.

Cons: Security is a significant concern, with incidents of thefts reported, including the alarming situation of unauthorized occupants in stored vehicles, and the lack of comprehensive camera coverage is noticeable. Complaints about mold in climate-controlled units suggest maintenance issues and evidence of poor customer support concerning refusal to refund even soon after payment reveal service inflexibility.

Pros: The facility often receives praise for helpful and pleasant staff, particularly highlighting customer service efficiency. Customers also commend the seamless rental process and find the mobile app to be a useful tool for gate access.