Self storage units in Pullman, WA

Cons: Notable criticisms underscore inadequate customer service practices with reports of overt rudeness and poor communication, while grievances about erroneous late fees and unresolved payment disputes reveal significant administrative shortcomings. Concerns over access difficulties during inclement weather further contribute to customer dissatisfaction.

Pros: Customers frequently mention the high level of security with on-site management, precision in cleanliness, reasonable pricing for varied unit sizes, and outstanding customer service from certain staff members, highlighting a welcoming and professional environment.

Cons: **Concerns** have been raised over the **cleanliness of the units**, and the issue seems to be a consistent complaint rather than a one-time incident.

Pros: Customers appreciate the competitive pricing and the helpful staff at this self-storage facility.

Cons: Despite the positive feedback, concerns about potentially predatory policies arise, including immediate lockouts for being just five days late on payments accompanied by substantial late fees, which some might view as taking advantage of customers during difficult times.

Pros: Customers praise the facility for its excellent customer service, clean and accessible units, and the helpfulness of staff members in accommodating renters' needs, such as holding reservations without charge.