Garages for rent in Cheyenne, WY

Cons: The more palpable frustrations arise with issues such as inaccessible customer service with reports of unanswered calls and unresolved email queries, problems with payment kiosks and online systems, a considerable lack of on-site personnel leading to challenges in emergency situations like being locked in post-closure hours, an upsurge in incidents involving added charges without proper notification, and complaints of vermin, which contribute a significant strain on the customer experience.

Pros: The facility scores high on cleanliness and functionality, and some customers highlight the exceptional service and professionalism offered by certain staff members, admiring their efforts to meet needs and set up units efficiently under cost expectations.

Cons: Despite strong service, there are significant safety concerns with reports of dysfunctional security gates and poor facility maintenance, like wide-open gates and uneven floors impeding storage of heavy items. Customers experience distressing communication woes particularly during weekends and frustration mounts with increased rental rates and mandatory renters insurance which comprises perceived hidden costs. The unsettling management moves, including dismissals of appreciated staff and the facility's limited office hours and response fail to assure customers of a consistently supportive storage experience.

Pros: The self-storage facility is appreciated for exceptional customer service and secure storage solutions, with numerous praises for friendly and helpful staff going above and beyond to assist customers. The reservation process is smooth, online booking options are available, and there seem to be competitive pricing and professionalism among employees, enhancing customer experience.