Self storage units in Jonesboro, AR

Cons: Customer feedback indicates a rigid approach to payment deadlines, sometimes resulting in high additional fees, even amidst adverse weather conditions or personal wellness issues. Reports of auctioning off customer storages without correct contact and concerns of mold occurrences alongside strict policies on trash disposal suggest possible room for improvement in customer service and maintenance procedures.

Pros: Clients appreciate the cleanliness, security features, and the kind treatment from the staff at this storage facility. The facility offers dry units and wheelchair-friendly options, although not optimally accessible.

Cons: Customers have experienced significant service failures, including being verbally assaulted, eviction without cause, and undeniable instances of perceived racial bias. Another customer experienced issues with access to their paid unit, with lock removal delayed despite prior arrangements and payment made in advance. Customer service is reported as severely lacking, leading to serious customer dissatisfaction.

Pros: The facility offers great location, accessibility 24 hours a day, convenient phone payment options, and special rates for students.