Self storage units in Horseheads, NY

Cons: Many customers express profound dissatisfaction with poor customer service, including unhelpful and disrespectful interactions. Common issues include overcharging, double booking of rental equipment, unexpected fees, erroneous cancellation charges, and a recurring mention of abysmal management, suggesting systemic problems rather than isolated incidents. Additionally, concerns about security arise due to reports of rodent infestations and missing items, indicative of significant maintenance shortcomings.

Pros: Customers appreciate the cleanliness of the facility and praise the helpful and friendly staff. Notably, some users remarked on positive experiences with vehicle servicing, describing quick installment processes and knowledgeable personnel.