Indoor RV & camper storage in Phenix City, AL

Cons: Repeated grievances allege that the facility is poorly managed, with frequent overcharging and unavailability of staff; additionally, property damage due to leaky roofs and rodent infestations has led to customer mistreatment and reports of hostility from the staff when issues are raised.

Pros: Customers have reported that the facility typically offers good prices and friendly staff, and it is appreciated for being both securely constructed and conveniently located.

Cons: There are significant concerns with repeated and substantial price increases, often cited as unreasonable. Multiple users report their belongings being damaged due to mold without proper insurance coverage, and unfair locking and charging practices when attempting to access the units. Customers also mention security failures like a damaged front gate, and cleanliness issues including the occassional presence of vermin.

Pros: Customers have expressed appreciation for the customer service, both on the phone and digitally, citing convenience in booking and helpful staff. Some also highlight the easy access and secure storage that the facility provides.

Cons: Despite the positive feedback, concerns about potential rate increases and pest problems dampen the overall experience; additionally, the inconvenience brought by the lack of ramps in climate-controlled areas is noted, suggesting a need for infrastructure improvements to accommodate movability within the facility.

Pros: The facility is praised for its professional, warm, and helpful staff, excellent cleanliness, competitive pricing, and commendable security measures. Customers appreciate the easy rental process and both indoor and outdoor unit options.

Cons: Though individual complaints are not prominent, typical concerns for storage facilities, such as sudden price increases, a lack of restrooms, hidden fees, or security weaknesses should be considered by prospective renters.

Pros: Customers express strong satisfaction with the exemplary customer service, notably citing the friendly assistance received over the phone and in person. The facility is praised for being significantly clean, easily accessible through an online platform, and providing secure storage with around-the-clock protection.