Indoor RV & camper storage in Normal, IL

Cons: Some have experienced distressing overbooking and communication issues, with ample frustration from those suddenly left without storage, while others encountered unhelpfulness and rudeness that cast a shadow over the quality of the customer service.

Pros: Customers have praised the cleanliness of the units, the ease of access, and the friendliness of the staff, making the facility highly recommended for those seeking storage options.

Cons: The facility has been criticized for its challenging terrain creating muddy conditions, rodent infestation, an inconsistent customer service experience, and witnessed disrespectful incidents involving use of property dumpsters.

Pros: Customers appreciate this facility for its great pricing, outstanding customer service, easy accessibility, and clean, secure storage units.

Cons: Despite the general satisfaction, concerns arise from musty and potentially moldy units, as well as frustrating experiences with an unreliable online payment system, accompanied by common frustrations such as periodic rent increases.

Pros: Customers frequently praise the quick setup process, clean and secure storage units, and a well-maintained facility complemented by friendly and professional staff.

Cons: Complaints highlight significant customer service issues, including instances of rudeness and billing problems that required a formal complaint to get resolved. Several reviews mention poorly maintained vehicles and frustration with incorrect billing, reflecting a recurring theme of operational incompetence. Additionally, customers bring up instances of being overcharged, subpar service on a busy day, and the lack of professionalism in the installation of accessories.

Pros: Customers appreciate the clean facility, the decent selection of moving supplies, and the generally friendly and professional staff. Positive experiences mention good service, decent truck rental prices, and quick responses for last-minute needs.