Covered RV & camper storage in Evanston, IL

Cons: Compelling concerns include frequent management changes contributing to disorganization, allegations of predatory practices with unsubstantiated charges, and issues with incorrect registration leading to security breaches where clients' property was reportedly stolen. Availability and reliability of the service are noted as serious issues, with customers facing frustrating service times, difficulties in obtaining receipts, unavailability during posted office hours, and problematic holiday scheduling, undermining the facility's trustworthiness and operational competence.

Pros: Customers appreciate friendly and professional staff, highlight cleanliness, and commend the convenience of access and rates at the facility. The storage spaces provided are safe, spacious, clean, and secure, with some customers indicating they feel very comfortable storing their belongings there.

Cons: Despite the positive feedback on customer service, some generic cons of self-storage, such as potential for occasional price increases, inconvenient locations, or added fees, might dampen the overall customer experience.

Pros: Customers repeatedly highlight the facility for its exceptional cleanliness and strong emphasis on security, as well as the staff's overall helpfulness and friendliness. Many express satisfaction with the straightforward process and ease of rental.

Cons: Clients express frustration with the rigid gate hours that can trap them inside, troubles regarding unexpected high fees, and displeasure with the facility's refusal to prorate rent, suggesting these are recurring issues and not isolated incidents.

Pros: Customers consistently praise the facility for its exceptional customer service and cleanliness, highlighting particularly commendable staff interactions and a secure, well-kept environment.

Cons: Experiences of poor and unresponsive customer service when dealing with facility issues, specifically citing unresolved maintenance problems leading to property damage through mold caused by leaks. Higher rental rates compared to nearby locations and a perceived lack of fair compensation are also significant customer concerns.

Pros: The storage facility receives high praise for its exceptional customer service, especially noting the staff's knowledge, helpfulness, and the fast and easy rental process. Customers appreciate the cleanliness and convenient access to their units.