Covered RV & camper storage in Watervliet, NY

Cons: Despite the positive staff interactions, notable concerns include occasional access code issues that necessitate after-hours assistance, regular price hikes, a deficiency of flat carts for transportation within the facility, and frustrations with the single elevator hindering access for some users.

Pros: Customers laud the storage facility for its exceptional cleanliness, 24/7 access, consistent temperature control, and the politeness of the staff, highlighting an easy setup and move-out process.

Cons: Despite excellent customer service, there are significant concerns about unexpected and substantial rental price increases, harsh penalties for late payments, and a contract stipulating increases without prior notice, all of which have led to customer dissatisfaction and impact budget-sensitive clients.

Pros: Customers have praised the storage facility for having friendly, professional staff, a clean and well-lit environment, and a user-friendly website with digital document signing for ease of access.

Cons: Customers have expressed frustration with issues relating to U-Haul services, like problems obtaining access to rented vans, handling damaged rental vehicles without assistance, and challenges during emergency situations where immediate service is crucial. Repeat complaints suggest an overarching issue with reliability and efficiency during critical moments.

Pros: The self-storage facility is appreciated for having clean storage spaces, professional service, and a friendly environment that is particularly accommodating for students needing summer storage, with the added convenience of easy truck rentals and returns.

Cons: While customers hold the storage facility and its services positively, generic storage rental concerns could include potential hidden fees, inconveniently enacted price hikes, and security issues that typically trouble renters of storage units.

Pros: Extensive praise is given for the climate-controlled units, exceptional cleanliness, and sterling customer service, with the facility also offering easy accessibility and smooth transactions for different storage needs, including vehicle parking.

Cons: There are complaints regarding poor communication from the facility, with calls and messages not being returned in a timely manner, which raises questions about the accessibility of staff.

Pros: Customers appreciate the cleanliness and good maintenance of the storage units.

Cons: Multiple grievances include constant rate increases that quickly became exorbitant, poor handling of customer belongings with instances of property damage leading to losses not compensated by the facility, confusion and issues with billing, including refusal of payments and unresolved customer service claims. Moreover, access restrictions like limited gate codes and problematic payment processes were mentioned. Security concerns arose when customers experienced unauthorized access to their units.

Pros: Numerous customers have praised the facility’s cleanliness, the helpfulness, and kindness of the staff, particularly employees like Beth and Lorraine, noting the service made their day.