Climate controlled storage units in Lansing, MI

Cons: A glaring issue of a widespread mouse infestation, resulting in property damage and hygiene concerns for several renters, stands out. Additionally, unexpected and frequent rental price increases can complicate longer-term storage solutions.

Pros: Customers appreciate the helpful and professional staff, enjoy the cleanliness of the units, and express satisfaction with pricing. Convenient location and a high level of security also receive positive mentions.

Cons: **Despite the pleasant staff and cleanliness, there are major concerns about the security** regarding too many non-tenants having access to the gate code, resulting in parking issues and blocked travel lanes, and price hikes have been significant, with multiple mentions of steep rent increases since new management, making affordability challenging for long-term customers.

Pros: Customers praise the facility for its **clean, climate-controlled environment and knowledgeable staff who are consistently helpful and friendly,** offering great customer service, secure storage with access codes, and the overall easy and smooth check-in process.

Cons: Customers experience significant issues, such as missing equipment even after reservations, charge disputes, and poor experiences with vehicle reliability. Other problems include incorrect service installations, an indifferent attitude of staff towards troubleshooting, and miscommunication leading to appointment errors which could imply systematic organizational failures.

Pros: The facility has excellent customer service praised for its attentiveness and helpfulness, along with a clean and well-stocked environment. There are also reports of forts of kindness from the staff.

Cons: Yet, certain experiences mar the facility's reputation, such as the elevator and main door being out of service for extended periods, posing severe access issues without staff assistance or communication, leading customers to feel customer support lacks empathy in addressing these significant inconveniences.

Pros: The facility boasts cleanliness, thorough security with cameras and gates, along with climate-controlled storage options and spacious parking suitable for large RVs and boats. Customers frequently praise the friendly and professional staff who ensure satisfactory service.

Cons: Customers repeatedly face issues with incorrect billing, such as being overcharged for fuel and extra days, and unsatisfactory resolution to disputes. Reports highlight that the security measures were inadequate, leading to incidents of theft, and the lack of prompt assistance from the staff in emergency situations highly undermines the trust in the service. Additionally, accessing storage units is difficult, particularly those located on higher levels without ground-level access.

Pros: The facility provides quick and professional service, offering convenient features such as access to cargo vans and assistance with towing-required installations. Staff members like Jordan receive appreciation for outstanding support and resolving concerns effectively.

Cons: A common issue appears to be the absence of accessible restrooms, with concerns also extending to potential regular price increases—typical for the industry.

Pros: Customers have praised the facility for its friendly atmosphere and around-the-clock secure indoor storage options.

Cons: Despite the positive impressions, some of the inherent drawbacks include the potential for unexpected price hikes and the lack of additional services such as restroom facilities and insurance options, which may significantly impact customer satisfaction.

Pros: The self storage facility receives high praise for its exceptional cleanliness and outstanding customer service, ensuring a pleasant customer experience.

Cons: While customer experiences are generally positive with the staff and management, there have been incidents where the facility's handling of late payments has led to customer distress, like selling off a customer's stored items due to a missed payment amidst a personal crisis, underscoring that financial policies may come across as inconsiderate.

Pros: The facility stands out for its cleanliness, helpful and attentive staff, and straightforward rental processes with online options available for convenient transactions. Customers show specific appreciation for the professional and kind service received during visits and payments.