Climate controlled storage units in Albany, NY

Cons: Recurring issues are raised concerning customer service, disorganization that leads to incorrect billing and unresolved issues, and major security concerns with theft being possible due to structural vulnerabilities, leading customers to feel their possessions are at risk.

Pros: Clients appreciate the storage facility for its overall cleanliness, rapid transactions, and a selection of relevant services including moving, packing, towing, and storage in one location.

Cons: Numerous grievances highlight malfunctioning elevators, burdensome access to units, and additional charges after cancellation, reflecting recurrent neglect of facility maintenance and poor back-end communication that undermine reliability. Inconveniences are amplified by deceptive billing practices and uncooperative customer service, fostering a frustrating rental experience.

Pros: Clients value the facility for providing clean storage units and helpful, flexible service, complemented by prompt and courteous staff handling certain procedures.

Cons: Experiences, while largely positive regarding service, also include mentions of additional fees, suggesting the potential for extra costs which align with common storage facility issues like price increases or hidden charges.

Pros: Customers consistently highlight the helpful and attentive staff, the cleanliness and security of the facility, and the absence of stairs due to the presence of a large elevator. They also appreciate the straightforward process, from setting up an account to getting clear pricing information.

Cons: However, some common drawbacks in the storage industry such as potential price hikes, and other inconveniences like the lack of restroom facilities and sufficient security measures could be concerns for some.

Pros: Customers highly praise the facility for its cleanliness, exceptional customer service, and secure, climate-controlled environment. They value the convenient location and easy access as well.

Cons: Recurrent grievances include significant cleanliness issues with pest infestations in the units, inconsistencies in pricing that lead to unexpected extra charges, and misleading information regarding vehicle rental pick-up times and gasoline charges, creating frustration among customers.

Pros: This facility offers a helpful and efficient staff that includes benchmark customer service from employees like Ms. Sheila, convenient online booking systems that provide discounts, and sometimes offer free storage with a U-Haul purchase.