Climate controlled storage units in Knoxville, TN

Cons: Several customers report experiencing rude service and confusing, potentially misleading rate increases, which may cause distrust and frustration. The availability of dollies can be limited during busy times, and there have been serious allegations of illegal charges over disputed unit usability and billing practices which could point to significant administrative issues.

Pros: The self storage facility is frequently praised for its exceptional customer service, personable staff, quick and easy rental process, and clean, well-secured units. With reasonable rates and a convenient downtown location, customers find it offers great value and accessibility.

Cons: Despite consistent acclaim for staff helpfulness and facility maintenance, a significant drawback is the sudden and substantial price hike after just a few months of use, which drove at least one customer to opt for a more affordable alternative.

Pros: Customers routinely praise the facility for excellent customer service and cleanliness, with several flatbed trolleys and strong security systems frequently mentioned. Great location and management receive repeated positive acknowledgements.

Cons: Despite receiving positive feedback on service, common concerns among storage facility users, such as **periodic price hikes**, potentially **inconvenient locations**, **hidden fees**, and inadequate **security measures** remain concerns for anyone looking to rent a storage unit. These drawbacks can significantly impact the customer experience.

Pros: The facility receives praise for its outstanding customer service, with specific commendation for the helpful and knowledgeable staff. Clients appreciate the ease of setting up storage online and the overall sense of safety and affordability of the units.

Cons: One significant frustration for customers is the storage's non-negotiable closing time at 8:45pm and the recent shift away from accepting CASH payments which, coupled with difficulties in getting callbacks, led to some discontent. In addition, there are grievances regarding the facility's pricing, with comparison of it being more expensive than nearby options, despite having good security and a convenient location.

Pros: Customers appreciate the self-storage facility for its cleanliness, prompt maintenance response, and expeditious rental process. The management is praised for being attentive and courteous, making users feel safe and secure.