Climate controlled storage units in Carbondale, IL

Cons: Despite generally positive service, there are reports of inconvenient business hours, confusion with 24/7 access not being as advertised, and occasional unavailability of staff during purported open hours. Some customers highlight significantly inconvenient rental pickup and drop-off logistics, as well as a notable instance of poor customer service when it comes to specialized knowledge such as propane tank regulations.

Pros: Customers appreciate the facility's professional, polite, and helpful staff who rectify issues promptly as well as the array of additional materials available to aid in moving and storage. The location and ease of rental process are also commended, and the facility is kept clean and presentable.