Covered RV & camper storage in Buffalo Grove, IL

Cons: Repeated complaints include unprofessional and confrontational staff behavior, hidden fees such as a charge for after-hours returns, and insufficient electricity supply for RV storage which couples with dust issues from a neighboring factory affecting vehicle cleanliness. There have been instances of theft and damage to personal vehicles, and accusations of racial discrimination arose, eliciting a need for staffing improvements.

Pros: Customers appreciate the staff's friendliness, availability of different truck sizes, parking space, packaging items, and climate-controlled storage options. Communication is noted to be great, and the rental process is described as easy by some.

Cons: Despite these strengths, a recurrent point of dissatisfaction among customers is the abrupt price increase after an initially low advertised rate, fostering a sentiment of being misled. General concerns common to the storage industry, such as potential hidden fees and standard incremental pricing strategies, may also affect the customer's experience.

Pros: The storage facility consistently receives praise for its overall cleanliness, secure environment, and the ease of organizing rental space online. Customers also appreciate the convenience of the location and the positive experiences with helpful staff.

Cons: Notably, there is a concern regarding the pricing policy, with experiences of a significant price hike after an initial discount period, which might suggest a pattern of unexpected costs for customers.

Pros: Customers are satisfied with the straightforward rental process, the cleanliness and organization of the location, and the helpfulness of staff who made choosing the correct unit size an easy task.

Cons: Persistent issues with an often broken elevator cause inconvenience to customers, especially those with units above the ground floor, compounded by staff unwilling or unable to assist in moving items. Additionally, customers have noted significant price hikes and security concerns with the gate remaining open.

Pros: The storage facility stands out for its cleanliness, affordability, and customer-friendly staff, along with easy check-in and checkout processes.