Outdoor car storage in Carrollton, TX

Cons: There are alarming reports of security breaches, including incidents of locks being cut and items being stolen from units, with customers feeling that management is unhelpful in resolving such serious issues. Clientele have also experienced unavailability of onsite staff and concerns over potential manipulation of positive reviews about a specific employee.

Pros: Staff at the facility receive high praise for being helpful, particularly a manager named Roxie who is frequently commended for excellence in customer service. The location is also noted for its cleanliness.

Cons: There have been persistent complaints about unavailability of staff to respond to calls, poor customer service, difficulty in resolving account closure and maintenance issues, and fee problems, including frequent rate increases without adequate justification.

Pros: Customers have lauded the storage facility for its friendly service, secure environment, convenient accessibility, and some staff members' helpfulness in solving issues.

Cons: Customers frequently express frustration over continuous increases in rental prices, inadequate facility maintenance including trash in common areas and faulty doors or gates, as well as limited availability of moving equipment like carts. Customer service has been described as lacking, especially slow in communication and unwilling to offer pragmatic assistance for concerned patrons.

Pros: The facility is frequently praised for cleanliness, easy access, and an overall friendly and helpful staff, particularly toward newer customers.