Covered boat storage in Machesney Park, IL

Cons: Significant security issues are reported due to faulty gates, and there is a stark criticism for inexplicable rate hikes as high as 73%. Additional grievances include difficulties in communication with local management, lack of dumpster availability for waste disposal, limited weekend support for access-related troubles, and unresolved access problems, negatively impacting customers’ experiences.

Pros: Customers appreciate the cleanliness, good pricing, and excellent customer service, along with the convenience in making payments, and secure, well-lit units with easy access.

Cons: Despite the overall positive experiences, recurring issues with deposit returns and past grievances caused by inefficient staff, which have since been resolved, leave a blemish on the facility's reputation. While not explicitly stated in the reviews, the unspecified costs and the potential lack of offered insurance may also be concerns for some customers.

Pros: Customers highlight the friendly, professional service, commendable cleanliness, and efficient processes for both 24-hour check-in and RV storage at this facility. The easy setup and payment options further enhance customer satisfaction.

Cons: There are significant concerns about the management of the facility, including communication issues with staff, unpredictable availability during business hours, and imposed fees. Customers also feel misled about payment options and report experiencing unexpected charges, sometimes resulting in the unforgiving auctioning of their possessions.

Pros: The facility receives praise for its cleanliness, convenient online rental setup, and amicable staff who provide excellent customer service. Customers feel confident about the safety of their stored belongings due to the well-lit premises and secure location.

Cons: Numerous complaints focus on significant and frequent rent hikes and sub-optimal maintenance, particularly with snow removal and faulty security measures like broken cameras and gates, which remain unresolved for lengthy periods. Staff availability is inconsistent, as some customers point out periods of no response during posted working hours making the customer service less reliable than some expect.

Pros: Customers often praise the facility for its ease of access, clean conditions, and swift, helpful service during the rental process. Notably, the process for renting storage spaces is deemed simple by lots of users due to the friendly assistance of the staff members.