Covered boat storage in Riverdale, IL

Cons: A recurrent customer frustration involves an often-inoperable elevator, making access to upper-floor units difficult, particularly problematic for those with physical disabilities or heavy items. There are also environmental concerns with reports of the facility becoming unclean and infested with roaches, alongside security issues due to permanently open gates and doors. Fee structures appear inconsistent, with unexpected price hikes and difficulty with billing—affects both online and via phone payments. Additionally, the facility tends to be understaffed, leading to poor customer support and neglect of maintenance issues, inducing stress and inconvenience for renters.

Pros: The facility has moments of cleanliness and reasonable rates, with some customers experiencing great service from specific property managers like Luis, who ensures thorough maintenance and proper communication.

Cons: There are concerns about unfair practices, such as a reported move out scam related to alleged misuse of the dumpster resulting in a demanded cleaning fee. Additionally, complaints have been lodged about leaking storage units and unexpected price hikes, which have left some customers dissatisfied.

Pros: The facility is highly praised for its helpful and friendly staff who consistently provide excellent customer service. Customers also recommend the facility based on their positive interactions with the staff.