Covered boat storage in Marlborough, MA

Cons: Customer experience is tarnished by **persistent technical issues**, such as malfunctioning elevators and an ineffective online payment system. There also seem to be significant concerns about pest control and **infestations**, as well as **insensitive customer service**—some noteworthy instances include staff failing to return phone calls, autocorrect errors, and inadequate issue management.

Pros: The storage facility is highly praised for its **cleanliness**, strong **security** measures like well-lit areas and video surveillance, along with **competitive pricing**. The staff is frequently mentioned as **friendly and professional**, which adds to the ease of accessing storage units.

Cons: The most serious concerns from customers include prevalent issues with rodents damaging stored items, poor conditions of the heated units, defective access cards leading to security flaws, and difficulty finding staff for assistance, contributing to an unpleasant experience. Additionally, unexpected price hikes have led some to end their storage agreements early.

Pros: The self storage facility is frequently praised for having friendly and efficient management, cleanliness, and overall great customer service.