Covered boat storage in Orchard Park, NY

Cons: However, there is **significant dissatisfaction with continuous rent increases**, a lack of **24-hour access** which was initially promised, and security issues including thefts of property such as propane tanks and batteries. Moreover, interactions with some staff members have left customers feeling belittled and unsupported, considerably tainting their storage experience.

Pros: Customers frequently praise the facility for its exceptional **cleanliness**, attentive **customer service**, and the convenience of accessing their units, along with appreciative remarks about the facility featuring **two exit gates** which enhance the user experience.

Cons: The majority of experiences share significant concerns about security, with recurring security issues like gates being left open, and reports of stolen items. Unhappy patrons often mention disorganized communication, with difficulties in reaching anyone for assistance and a lack of professional management, exemplifying unresponsiveness even after vacating their units. Additionally, customers express dismay over unexpected rate increases and dysfunctional gate codes hindering access.

Pros: The storage facility has some good aspects noted by customers, including its clean condition and efficient no-contact service.

Cons: However, concerns are raised regarding incidents of break-ins and robberies, calling into question the adequacy of the security measures in place. Additionally, customers have experienced dissatisfaction due to price increases and selling out of storage units, which adds an element of unpredictability and potential financial strain.

Pros: The staff, including individuals named Kim and Tilicia, are frequently mentioned for their exceptional customer service, knowledge, and friendliness. Customers are pleased by the various promotions, such as a free month, and appreciate the clean and secure units.