Covered boat storage in Paloma Creek, TX

Cons: A common and significant complaint among customers is the issue of unexpected and frequent rental price increases, which can amount to significant hikes over time. Other concerns include difficulty in reaching customer service, elevator malfunctions, and inadequate cart availability after a management change. The location itself may also suffer from network service issues, affecting the functionality of the app necessary to operate elevators.

Pros: The facility is frequently lauded for its exceptional staff who are helpful and friendly, offering great customer service and sometimes going above and beyond to assist customers. It is also noted for being clean and for offering convenient digital management of accounts and storage access.

Cons: There are alarming instances of customer's locks being cut and belongings auctioned seemingly prematurely or without proper notification, causing distress and distrust. Complaints also include difficulty in prorating payments, challenging situations when offices are unexpectedly closed, and customers being misled about unit availability and sizes, leading to inconvenience and additional costs.

Pros: Customers have praised the staff for exceptional support, especially during stressful moving situations, highlighting their kindness, helpfulness, and professionalism. The property is described as clean, well-maintained, and impressively managed.

Cons: Critically, some customers have experienced issues such as being unable to reach the facility by phone and encountering condescending attitudes from the staff during service hiccups like reservation misunderstandings.

Pros: The facility is appreciated for its friendly and professional staff, cleanliness, and availability of carts for moving belongings.