Covered boat storage in Stone Ridge, VA

Cons: Several concerns have punctuated customer experiences such as a prolonged period of main security gates being inoperable, nonfunctional elevators leading to accessibility issues, deceptive practices involving rate increases after initial discounts, and dreadful customer service experiences that include allegations of false management representation and poor problem resolution channels.

Pros: Customers appreciate the cleanliness, strong security (when fully operational), friendly staff, and highly competitive pricing, especially when compared to similar service providers.

Cons: Many customers express distress over the significant price increases for unit rentals, citing multiple hikes that cumulatively sum to around 40-50%, sometimes even reaching a 65% raise over a year, creating financial burden and discontent. Furthermore, concerns about security measures and upkeep are repeatedly highlighted, including persistently broken exit gates and defective roll-up doors, exacerbating potential rodent problems within the compound. Additionally, instances of challenging customer service exchanges and lack of responsiveness from higher management further contrast with previously positive encounters.

Pros: Customers appreciate the generally clean facilities, convenient loading docks, and excellent customer service with exceptional attention to detail, particularly from managers like Ed and Bobby who exhibit helpfulness and understanding.