Indoor boat storage in Montgomery, AL

Cons: Persistent issues with security, such as broken or non-functional keypads, open external access doors without keypads, and reports of burglary are prevalent concerns. Others have expressed frustration with infrequent trash collection, an unpleasant smell from some units, difficult communication with staff, and unwarranted price increases or wrongfully added charges, creating a perception of lack of facility management and poor customer service. The lack of a manager on-site has compounded these problems, resulting in a sentiment that the issues might result from the company's negligence.

Pros: Customers appreciate that the facility is convenient and often highlight the cleanliness and easy access to storage units. Commendations were also given to efficient customer service interactions and for providing a reasonably priced self-storage option in select locations.

Cons: However, customers report consistent and frustrating issues with being unfairly charged for gas despite refilling the tanks, faced hidden fees for unverified damages or cleanliness concerns, and even had trouble with double booking and misplaced keys; customer service occasionally presents with unprofessional behavior, made evident through unduly charges post rental and negative interpersonal encounters, like being argumentative. Additionally, security is a concern as there are reports of break-ins and theft.

Pros: The staff at this facility are often praised for being helpful, patient, and efficient; the selection of items available for rent seems ample and the facilities are clean and well-maintained overall.

Cons: However, the facility is criticized for poor organization and communication, leading to long waits, mismanaged reservations, and unhelpful management—resulting in some patrons experiencing frustration both with equipment availability and customer communication, together with questionable charges. Additional setbacks include disorganized lines and uncertainty around rental terms.

Pros: The staff, particularly mentioned as great with customer service on several occasions, were reported as quick, efficient, and very helpful with services such as propane refilling and vehicle transfers.

Cons: While service largely receives praise, a contrast comes from past experiences of other facilities being infested which, although not explicitly tied to this location, suggests that **pest issues** and overall cleanliness are significant concerns in self-storage. Additionally, amenities like **recently remodeled offices** can underscore the potential for **hidden fees** or future price boosts as part of facility improvements.

Pros: The facility seems to excel in delivering excellent **customer service,** providing a **clean and secure environment** for stored items, and has a **simple booking process** with **affordable prices.**