Self storage units in Montgomery, AL

Pros:

• Friendly and helpful staff

• Clean and well-maintained facility

• Accessible operation hours

• Cold water fountain available

Cons:

• Unexpected charges during move-out

• Delays in refund processing

• Issues with price increases

• Unclear and potentially inaccurate billing

• Some negative experiences with customer service

Pros:

• Good customer service repeatedly praised

• Reasonable and affordable pricing mentioned

• Provides clean and secure storage

Pros:

• Reasonable prices for storage units

• Clean and well-maintained facility

• Various unit sizes available

• Secure with gated entrance

Cons:

• Poor customer service follow-through

• Facility not providing dumpsters

• Issues with incorrect paperwork

• Old facility with poor maintenance

Pros:

• Clean and professional environment

• Easy and quick rental process

• Friendly and knowledgeable staff

• Helpful in accommodating specific needs

Cons:

• Pricing discrepancies at arrival

• Unexpected late payment charges

• Not the best overall value

• Prices may increase significantly

Pros:

• Open access 24 hours per day

• Easy and fast setup process

Cons:

• Frequent break-ins reported by customers

• Unreliable security cameras on site

• Customer service is difficult to reach

• Significant hidden monthly fees

• Pest infestations in storage units

Pros:

• Affordable rates for storage units

• Good facility security reported by users

• Helpful and respectful staff interactions

• Convenient gate access with scan cards

Cons:

• Recent management issues with customer service

• Reported thefts suggesting potential security lapses

• Complaints about poor bookkeeping practices

• Discrepancies in rental fee calculations

• Lack of manager attentiveness to operations

Pros:

• Great customer service experiences

• Reasonable prices mentioned by multiple reviews

• Clean and well-maintained facility

• Facility open 7 days a week

Cons:

• Higher actual rates than initially quoted

• Issues with gate access

• Problems with new management system

• Unoccupied units not properly secured

Pros:

• Convenient 24-hour access for renters

• Clean and well-maintained facility

• Helpful and accommodating customer service

• Efficient online payment system

Cons:

• Significant security concerns, including possible break-ins

• No on-site management, issues take time to resolve

• Poor lighting and limited security measures

• Frequent rent increases and added fees

Pros:

• Clean and easily accessible facilities.

• Convenient location for users.

Cons:

• Staff attitude issues sometimes occur.

• Inconsistent customer service with U-Haul services.

Pros:

• Insulated roof minimizes heat

• Newly painted buildings

Cons:

• No climate-controlled units available

Pros:

• Easy online rental process.

• Location is convenient for many users.

Cons:

• High rate of break-ins and theft.

• Faulty gate or lock codes common.

• Unclean facilities with trash and mold.

• Customer service slow and ineffective.

• Issues with water damage and leaks.

Pros:

• Customer service was generally well-rated.

• Reservations process was simple and efficient.

• Informative staff regarding specific services.

• Full service propane fill-up available.

Cons:

• Long wait times reported frequently.

• Equipment may not be consistently available.

• Confusing policies with cash app card use.

• Delays and miscommunications on equipment location.

Pros:

• Friendly and helpful staff

• Clean and well-kept grounds

Cons:

• Inside is warmer than expected

Pros:

• Facility is clean and well-kept.

• Staff is helpful and personable.

• Easy access to storage units.

• Reasonable rates for storage options.

Cons:

• No proration for early move-out.

• Compulsory purchase of the on-site lock.

• Presence of mice in some units.

Pros:

• Friendly customer service

• Clean and well-maintained property

• Easy leasing setup

• Helpful staff

Cons:

• Unsatisfactory temperature control

Pros:

• Knowledgeable and friendly management staff

• Easy and convenient check-in process

Cons:

• Limited online payment options

• High convenience fees for payments

• Risk of storage damage from rodents

• Strict late payment policies and access restrictions

Pros:

• Great pricing on parking

Cons:

• Needs longer operating hours

Pros:

• Facility has a wide selection available

• Fast check-in and check-out process

Cons:

• Trucks often not clean upon pickup

• Unclear and additional fees applied

• Difficult key retrieval and return process

• Inaccurate fuel usage charges

Pros:

• Clean and secure facility

• Friendly and helpful staff

• Efficient online portal

• Reasonable prices for unit sizes

Cons:

• Inconsistent business hours

• Entrance doors not wide enough

• Difficulty finding carts

Pros:

• Excellent customer service

• Reasonable prices

• Clean and secure facility

• Climate controlled units available

Cons:

• Some issues with mold

• Unsatisfactory insurance policies

• Reports of items being sold

Pros:

• Clean storage areas

• Easy to rent and pay

Cons:

• Frequent thefts reported

• Non-functional security cameras

• Slow response from management

• Gate issues reduce security