Indoor boat storage in Virginia Beach, VA

Cons: A repeated issue involves a lack of transparency in insurance policy terms with customers being obligated to keep the storage facility's insurance despite having their own, and there are reports of pest problems like termite infestations that question the facility's moisture control.

Pros: Customers frequently highlight exceptional customer service, cleanliness, and the facility's professionalism, including remarkable attention from staff like bringing beverages and displaying thoughtfulness.

Cons: A major drawback includes logistical issues with tightly spaced parking that is unsuitable for larger vehicles, leading to significant difficulty in maneuvering, which appears unaddressed by the management. Customers might also face common industry challenges such as price fluctuations and possible hidden fees.

Pros: Customers frequently highlight the facility's cleanliness, convenient online lease sign-up, and efficient move-in process, with extra praise for the exceptional customer service, particularly noting the manager's helpfulness.

Cons: Nevertheless, clients have reported severe rodent infestations, causing extensive property damage. There are also grievances about significant rate increases that leave customers feeling cheated, particularly after a short rental period—pointing to these issues as recurring among patrons, suggesting systemic problems within the facility.

Pros: Customers consistently praise the facility for its cleanliness, high-quality customer service, and the ease of the rental process. The facility also garners compliments for being well-organized and thoroughly maintained.

Cons: Repeated complaints about abrupt rent increases shortly after sign-up are a significant concern, as well as the troubling presence of pests outside units, issues with flooding, and the facility's deteriorating physical infrastructure like the entrance gate.

Pros: Customers commonly highlight the excellent customer service provided by the staff and emphasize the clean and well-maintained state of both the units and the overall facility.

Cons: Notably, customers have reported concerns regarding poor ventilation leading to toxic chemical odors, which could present a health hazard, especially to those with respiratory issues. Moreover, longstanding customers express frustration over significant rental price increases, with reports suggesting rents almost doubling over a five-year period.

Pros: Customers frequently praise the facility for its excellent customer service, secure environment, and streamlined rental processes. They highlight the ease of signing contracts online and they value the helpfulness of the staff, especially those who genuinely care about customer satisfaction.