Outdoor car storage in Alexandria, LA

Cons: There are significant complaints regarding a major lack of security leading to ransacked units and unsolved thefts with no proper notification standards to the clientele. Several customers highlighted serious communication issues, stating the inability to contact ownership regarding ongoing problems and a dissatisfaction with a driveway in poor condition.

Pros: Customers find the facility to offer a clean environment, with climate-controlled units that are secure, and some have reported outstanding customer service along with occasional discounts.

Cons: Patrons frequently criticize the poor customer service, which is exemplified by long phone hold times, employees not returning calls, and inattentive staff at the facility. There is also dissatisfaction with the mismanagement of reservations causing delays, overcharges such as $1/mile fee that come across as taking advantage of customers, and undesirable service encounters including rudeness and unhelpfulness from the representatives. Additionally, there seems to be a lack of clear communication and reliability when it comes to honoring confirmed rental timeframes, adding substantial inconvenience to the customers' experiences.

Pros: Customers appreciate the accommodating service such as extending rental periods and praise the efficiency of some staff during the check-out and check-in processes. The company also offers competitive rates and is commended for having the necessary items available for rent or purchase.