Outdoor car storage in New York, NY

Cons: A persistent pattern of complaints centers on unreliable opening times, as staff frequently close the facility earlier than advertised; this inconsistency causes significant inconvenience for day-to-day storage access. Additionally, customers report experiencing unannounced and considerable price hikes, non-responsive management when issues arise, and lack of follow-through on service promises. These persistent grievances emphasize systemic issues that could significantly affect a renter's experience and satisfaction. Customers may encounter unscheduled facility closures, including during holidays, despite confirmations of being open, and difficulty accessing customer service for support or refunds, enhancing the substantiality of service deficiencies.

Pros: Customers appreciate the cleanliness, climate control, and availability of needed supplies at the CubeSmart facilities. Many users also praise the quality customer service, particularly from a standout manager named Jeffrey, who exhibits professionalism and exceptional customer service.

Cons: Numerous reports of dissatisfaction involve unexpected rent increases without proper notification, unpleasant experiences with some staff members including reported unprofessionalism and arrogance, and accessibility issues such as limited operating hours and inconveniently located or ill-equipped units. Concerns about rodent infestations damaging stored belongings deepen the grievances.

Pros: Customers appreciate the facility for being clean, secure, and well-organized with considerate and professional staff, attributing particularly positive experiences to exceptional customer service from specific employees.