Climate controlled storage units in Highlands Ranch, CO

Cons: Client feedback highlights concerns about rude and unprofessional staff behavior, under-maintained and unsafe rental equipment such as trucks and trailers with mechanical issues, and disorganized customer service leading to billing discrepancies and improperly handled installation services. The overall dissatisfaction encompasses numerous instances of extremely poor customer service and technical blunders jeopardizing client safety.

Pros: The facility offers speedy service and some customers have reported satisfactory vehicle rentals and professional staff available during business hours.

Cons: While customer service is generally lauded, complaints arise concerning messy conditions at specific sites and poor communication from staff there, indicating potential issues with cleanliness and staff responsiveness at certain locations. Additionally, some customers may encounter difficulty with the facility's practices, such as challenges related to unit transfers or accessibility to different family members.

Pros: Customers repeatedly praise the facility for its exceptional cleanliness, high level of maintenance, and staff described as friendly and exceptionally helpful, particularly noting the positive impact on their experience.

Cons: Despite the well-maintained premises, **security** breaches involving multiple units have occurred, with management's lack of immediate response and concern compounding customers' frustrations, hinting at a broader **negligence regarding customer property safety**.

Pros: Customers frequently commend the facility for its **cleanliness**, convenience regarding ease of access and move-in, and the helpfulness of attentive and **professional staff**.