Climate controlled storage units in Lexington, KY

Cons: Some concerns about the operation's integrity are raised, particularly regarding **hidden fees** **and issues with billing, such as being unfairly charged or double charged, which suggest probable system and communication flaws**. Additionally, there are **mentions of unprofessional handling** of customer property and accounts, **highlighting a disconnection between management and clients**. Despite the presence of reports citing break-ins, **security at the facility may not be adequately managed**.

Pros: The employees are commonly highlighted for being **helpful and friendly** in the storage rental process, with the facility itself being regarded as **clean and secure** by satisfied customers.

Cons: Despite many positive remarks, there are notable concerns regarding gradual yet persistent rate increases and the absence of facilities such as dumpsters, with instances of perceived unfriendly service exacerbating customer dissatisfaction.

Pros: Customer experiences highlight the self storage facility's exceptional cleanliness, competitive prices, and friendly, professional staff that consistently imparts a positive impression.

Cons: Negative remarks include complaints about infestations, additional fees for lock cutting services, and restricted access hours leading to inconvenience, undermines the facility's otherwise positive reputation.

Pros: Customers appreciate the facility's cleanliness, safety measures like gates and fences, friendly staff, and clear communication through email notifications for open units.

Cons: However, some customers feel the highly attentive staff may be overly inquisitive, and this feedback, although not frequent, suggests that the storage experience can be less private than preferred. Potential lessees should also be mindful that, as with many storage facilities, they might encounter standard industry issues such as price increases and extra fees over time.

Pros: Customers at The Urban Squirrel are greatly satisfied with the facility's excellent customer service, convenient and secure location, and clean, climate-controlled units which ease the move in/out process.