Garages for rent in Westmont, NJ

Cons: Despite the staff's appreciated efforts, repeated customer feedback points to significant concerns over regular increases in the rental price of storage units, which can double the initial payment in a short period, burdening renters financially in already challenging market conditions.

Pros: Customers frequently praise the facility for highly attentive and personalized customer service, and note the overall cleanliness and reasonable pricing, as well as the facility being well-lit and offering a variety of unit sizes.

Cons: Despite the general satisfaction, some patrons express frustration over escalating rental costs, especially during times of hardship like the coronavirus pandemic, where fees continued to accumulate rather than being postponed. Also, issues with the online booking system have been a hurdle for customers.

Pros: Customers have high praise for the facility due to its cleanliness, secure environment with police nearby, and the efficiency and friendliness of the staff. The storage units are reasonably priced, easy to set up, and access is straightforward.

Cons: However, *security* appears to be a substantial issue with repeated complaints about broken entrance gates and unresolved concerns, leading to an unsafe atmosphere. *Customer service* is deemed disappointing due to unstaffed offices and difficulties in reaching representatives, and experiences of *price hikes* without notice and *pest infestations* have caused grievances, compelling some customers to vacate.

Pros: Customers appreciate the cleanliness and size of the storage units, the ease of enrollment and setup process, and helpful staff with great communication which provides a positive initial experience.

Cons: Significant customer service issues stand out, including the inability to reach staff in times of need and the company's neglect in maintaining security as gates are frequently left open. Additionally, several express discomfort due to homeless individuals residing in units and a clear sign of neglect at the property. Customers have also encountered troubling experiences with the transition of ownership, making it difficult to access their units even upon paying, highlighted by unresponsive representatives and delayed actions that signal a lack of proper management.

Pros: Customers enjoy the convenient location and easy online booking process, complimenting the facility's cleanliness and the quick reservation assistance through phone and electronic methods.

Cons: However, instances of the office being locked during business hours and long hold times on customer service calls have frustrated some. Generally, the storage industry is skilled at applying successive price increases and this location appears no exception, with reports of climate-controlled units attracting significantly higher fees over time compared to nearby alternatives.

Pros: Customers have highlighted the self storage facility's helpful and accommodating staff, as well as its cleanliness and convenient access.

Cons: Some experience frustration with the presence of garbage within auctioned units and hikes in rental prices after a few months, potentially suggesting issues with transparency and long-term affordability.

Pros: Customers frequently highlight the friendliness and helpfulness of staff, the cleanliness of the facility, and an efficient rental process.