Garages for rent in Kingston, NY

Cons: Numerous reports of disrespectful and unhelpful staff make a strong negative impact, with incidents such as equipment being parked inaccessibly, problematic vehicle conditions like tires not suited for winter or filthy interiors and ashtray odors. There are also instances of reservation and rental process complaints, where trucks and dollies were not available as promised and inconvenience caused due to the lock box not opening, making customers feel more like an interruption rather than valued patrons. In addition, the pressure to take unnecessary insurance offerings and limitations on drop-off locations contribute to overall customer dissatisfaction.

Pros: Customers appreciate the fast and efficient service, notably the easiest and quickest truck rental, along with the availability of various moving/packing supplies and almost new vehicles. Users also commend the cleanliness of the facility, including their well-maintained restrooms, and highlight good experiences with the professional and accommodating staff.

Cons: However, there have been significant frustrations over a lack of transparency and sudden price surges, such as a near-double rate increase without prior notice or explanation, causing discomfort to renters. Also noted are the absence of a public restroom and possibly steep pricing in comparison with other options.

Pros: Customers have consistently praised the storage facility for its top-tier customer service, particularly for the friendly staff who are always willing to assist. The ease of rental process, cleanliness, and security of the units also stand out.