Garages for rent in Hollins, VA

Cons: There have been issues with disorganization, faulty rental equipment, inadequate customer support, intentional pricing tricks, and a severe privacy breach causing significant customer dissatisfaction. Other recurring problems include payment complications with options like credit card-only policies and unexpected additional charges.

Pros: The self-storage facility is lauded for its cleanliness, helpful and professional service, and incidents of going above and beyond in customer assistance, with extra perks, such as providing a lock or beverages for the trip.

Cons: Several reports criticize the facility for poor communication, instances of unprofessionalism, and follow-through on services, with issues ranging from shifting appointments to threats of financial impropriety. Complaints recurrently mention the poor condition of rented trucks, mechanical issues as well as filthy interiors and staff struggling with technical equipment. Crucially, there are also allegations of theft from storage units, casting significant doubt on the security measures in place.

Pros: Customers frequently praised the friendliness and helpfulness of the staff, citing their willingness to go above and beyond in service. The administration of the lot appears to be set up for straightforward returns, indicating an ease of use for vehicle drop-offs. Additionally, certain locations within the branch received high commendation for excellent customer support.