Covered RV & camper storage in Hometown, IL

Cons: **Repeated complaints indicate the facility has severe rodent infestations, leading to damaged belongings,** and security concerns, such as break-ins, have added to customers' worries. One customer reported that belongings are at risk during rainy weather due to a leaky roof needing repair.

Pros: Customers consistently praise the facility for having helpful, professional, and accommodating customer service, highlighting team members who assist with a range of requests from fast unit swaps to answering questions thoroughly.

Cons: Clientele express significant dissatisfaction with limited access hours which are not conducive to those with regular working schedules, instances of unclean units with rodent issues, and the lack of availability of staff onsite for assistance including difficulties reaching anyone through customer service channels.

Pros: Customers frequently praise the facility for its helpful and pleasant staff and the cleanliness of the storage premises.

Cons: Despite the staff's helpfulness, common gripes related to self storage, such as dissatisfaction with steady price increases, inconvenient payment approaches, hidden costs, or less than ideal security measures, could diminish the overall storage experience.

Pros: Customers frequently commend the facility for its cleanliness, accessibility, and user-friendliness. They also praise the professional and empathetic customer service delivered by the staff.

Cons: Despite exceptional individual staff members assisting customers, some report significant accessibility issues, including not being able to access their units due to locked shutters and experiencing poor communication when seeking assistance with such matters. These repeated difficulties with property access have led to dissatisfaction among patrons.

Pros: This facility offers exceptional cleanliness and high-security features, with customers frequently praising its well-maintained condition. The convenience of tech-savvy services via an app and consistent, high-quality customer service have been noticed by many clients.

Cons: However, there are alarming reports of the facility auctioning off customers' possessions with merely a single allegedly missed payment, amidst insufficient communication efforts, leading to enduring customer dissatisfaction and a sense of betrayal.

Pros: Many customers praise the facility for its welcoming staff, particularly citing Maria for excellent service, as well as lauding the clean environment, affordability, and good location.

Cons: Despite a normally smooth move-in and account opening process, issues like moisture damaging stored items seem to be a recurring problem, impacting long-term viability of storage.

Pros: Customers experience excellent customer service and enjoy a user-friendly online setup, deeming the self storage facility a friendly and supportive community.

Cons: Multiple customers express significant dissatisfaction with several aspects, such as being overcharged or misled regarding fees, finding rental trucks without gas, and dealing with poor customer service where staff prioritize personal conversations over customer assistance. Additionally, there's criticism over vehicle maintenance issues and organizational problems in meeting reservations.

Pros: The self storage facility has easy check-in and checkout, and several customers have complimented the service and helpfulness of the staff, naming their experiences exceptional and commendable even under unforeseen issues. Some clients consistently use the facility for their self-storage and vehicle rental needs due to satisfactory assistance.