Climate controlled storage units in West New York, NJ

Cons: Customers express significant frustrations concerning inadequate rental equipment, such as broken AC on hot days and a shortage of promised dolly rentals, having to endure lengthy waits because of inefficient app check-in systems subject to duplicated effort upon pick up, and reservations not being respected, thus wasting customers’ time and causing inconvenience. Additionally, there are grievances regarding the facility's pricing being on the higher side and customer service at times being cumbersome and slow.

Pros: The facility generally receives praise for excellent and professional customer service, which includes polite staff and efficient check-in procedures, alongside the proficiency of staff members who speak multiple languages.

Cons: However, customers have expressed serious concerns regarding steep late fees that seem exploitative and fear unexpected price hikes; additionally, the absence of waste disposal options continues to frustrate long-term tenants.

Pros: The self-storage facility has gained customer appreciation for its cleanliness, organization, and secure environment, with extended accessibility for customers and competitive pricing as additional benefits.