Garages for rent in Lynchburg, VA

Cons: Since the acquisition by iStorage, there is disappointment with administrative hassles, bugs in payment systems, inaccessibility to staff, and unexpected price hikes for existing renters. Also, communication and customer service radio silence coupled with security concerns like open gates have been noted as major issues after the buyout.

Pros: Customers frequently praise the facility's cleanliness, reasonable pricing, security features, and the friendly and accommodating nature of the staff working there.

Cons: The predominant complaints center around manipulative billing practices, such as unexpected removal of autopay resulting in unnotified late fees, as well as inadequate facility maintenance indicated by cases of mice infestation and non-functioning lights.

Pros: The self storage facility receives praise for its excellent and helpful customer service, clean units, accommodating staff, and user-friendly processes that facilitate smooth transactions.

Cons: Significant drawbacks include complaints about the non-climate-controlled units requiring frequent cleaning due to pest issues, as well as recurrent concerns with annual rent increases that become financially burdensome over time.

Pros: The self storage facility prides itself on exceeding customer expectations with a clean environment, top-notch on-site management, and attentive, friendly staff offering excellent customer service.

Cons: Recurring issues with rodent infestations causing damage to belongings have been reported, implying a possible negligence in maintaining pest control measures. Customers also face frustrating challenges with payment processes due to unprofessional call center interactions and defective website functions, creating a lack of trust and convenience. Some users experienced sudden rate increases after short rental periods, amplifying the dissatisfaction with the facility's pricing integrity. Instances of apparent low-security measures resulting in theft, along with poor insurance and customer service responsiveness, paint a picture of potentially unreliable safety and support system for customers' stored items.

Pros: Many customers appreciate the professional, friendly, and responsive management at the storage facility, specifically mentioning their positive interactions with facility managers. The property is acknowledged for its cleanliness, ease of navigation for vehicles, accommodations for expanding needs, and availability of climate-controlled units.

Cons: Customers have reported multiple drawbacks including substantial rent hikes, sometimes on short notice, along with instances of leaking and moldy units. Security concerns due to open gates and vermin infestation in some units have resulted in significant item damage, leading to overall dissatisfaction with the facility’s upkeep and pricing policies.

Pros: The facility boasts strong security measures, attentive staff, and climate-controlled units that maintain customer possessions in good condition. Clients appreciate the clean storage spaces and convenience for on-the-road drivers due to extended access hours.