Self storage units in Lexington, KY

Cons: Repeated issues include disorganization with lost keys and overbooking, unreliable reservation fulfillment with customers being turned away despite confirmed bookings, allegations of fraudulent gas charges and unnecessary up-charges by employees, and multiple reports of unreachable or unresponsive customer service, even in urgent situations.

Pros: Some clients had positive interactions with staff members who provided prompt and respectful service, handled equipment check-in efficiently, and the facility was clean and well-maintained.

Cons: However, there have been instances of theft, indicating potential security breaches, and some customers have reported issues with rude behavior and hidden fees that soured their experience. Complaint of unauthorized payment charges exacerbates the concern about the facility's administration.

Pros: Customers praise the self storage facility for its cleanliness and outstanding security features, including 24/7 access and surveillance. They also commend the management and staff for being exceptionally helpful and kind, along with proactive and accommodating service.

Cons: Concerns are raised about units potentially lacking direct access or having doors that are too small for practical use, and the costs can be somewhat high from the perspective of some renters.

Pros: Customers appreciate the secure facility and the kindness and helpfulness of the employees, including clean units and an easy rental process with smooth functioning locks and doors.