Self storage units in Columbus, OH

Cons: Persistent issues undermine the facility, as reports of a poorly maintained structure with roach infestations and extreme indoor temperatures abound, alongside several complaints about damaged goods due to flooding or security lacking proper temperature monitoring or storage conditions.

Pros: Customers find the facility clean, appreciate the friendly customer service, convenient access to storage, and value admiring amenities like community-friendly sharing areas.

Cons: Notable complaints include difficulties with automatic payments not processing correctly, resulting in significant billing confusion and account discrepancies. The experience is exacerbated by instances of poor communication during ownership transition leading to mismanagement issues, increased rent without proper notification, and potential risk of possessions being mistakenly auctioned due to administrative errors.

Pros: Customers frequently praise the facility for its excellent customer service and friendliness of staff, with numerous mentions of professionalism and assistance in meeting their storage needs.

Cons: Despite the positive staff interaction, there have been grave concerns regarding issues of theft within the storage units, and the reported disrespect and lack of assistance from management following such incidents. An individual customer's frustration is highlighted due to being mistreated after their belongings were stolen, compounded by miscommunication and denial of adequate insurance information.

Pros: Customers praise the cleanliness, helpful staff, and the ease of payment and rental process as benefits of using this storage facility, with particular appreciation for the responsiveness to calls and emails.

Cons: Despite commendable staff interactions, some customers have had serious concerns regarding security issues due to a broken gate, creating an unsafe atmosphere and compromising the safety of their stored items. Additionally, the facility seems to have discrepancies in billing, as some complain of being charged unfairly without proper adherence to the prorated policy they were promised, amounting to what feels like financial exploitation.

Pros: Customers frequently praise the facility for its exceptional cleanliness, highly competitive prices, and easy access. The welcoming and helpful staff, particularly noted for their friendliness and professionalism, adds to the positive impression, ensuring a conducive environment for storing belongings.