Self storage units in Parkwest, Miami, FL

Cons: Customers express significant frustration with unexpected and substantial rate increases, citing up to a 40% hike as unjust. Additionally, many have encountered problems with poor management in terms of unavailability of staff by phone, and insufficient numbers of hand carts, creating an inconvenience during visits. Complaints about safety and cleanliness due to undesirable activities in neighboring units also mar the storage experience.

Pros: The facility frequently receives praise for its exemplary customer service, exceptionally clean environment, and useful features like Bluetooth access.

Cons: However, some customers have reported rude behavior from staff resulting in unwarranted locked-out situations and complaints about lack of follow-up on service issues, which sometimes pairs with unannounced policy changes that may cause inconvenience.

Pros: Customers frequently highlight the cleanliness of the facility, attentive service, and exceptional customer service, often noting how accommodating the staff is, particularly praising their willingness to go the extra mile for those in need.

Cons: Despite many positives, the facility has been criticized for an incident of poor customer service from one team member and its overzealous security system can make moving large items into storage units a stressful ordeal. Moreover, typical concerns such as the possibility of regular price hikes or additional undisclosed fees could affect users.

Pros: CubeSmart is hailed for its exceptional customer service, provided by staff like Cindy, offering thorough and enthusiastic assistance. The facility impresses with stringent security measures, excellent cleanliness, and convenient access to storage units.

Cons: **Numerous customers have flagged concerns over the facility's staff exhibiting discourteous and unprofessional behavior**, with issues on access times, inflexible hours limiting retrieval of belongings, and concerning reports of customer items being stolen. Moreover, there are complaints about **recurring price hikes for loyal clients**, and some have experienced damages due to faulty air conditioning not being addressed by the management.

Pros: The self-storage facility is praised for its security, cleanliness, friendly staff, and being well-equipped with many spaces for rent, attracting long-term customers.