Self storage units in Matteson, IL

Pros:

• Good price for storage units

• Helpful and friendly customer service

• Convenient location and clean facility

Cons:

• Units may leak water

• Ongoing construction causes inconvenience

• Inconsistent business hours for staff availability

• Difficulty in reaching customer service

• Does not prorate rent for partial months

Pros:

• Storage units are always clean

• Grounds are well-maintained

• Prices are reasonable

• Feel safe using the facility

Cons:

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Pros:

• Clean and well-maintained facility

• Secure premises with flexible payment options

• Reasonable prices for storage units

• Helpful staff when present

Cons:

• No consistent staff presence or support

• Phone calls are rarely answered

• Difficulties accessing units during stated hours

• Poor communication and customer service

Pros:

• Units are clean and well lit

• Friendly and professional staff

• Storage units are affordable

• Clean facility with sufficient options

Cons:

• Recent increase in rental prices

• Rates nearly doubled recently

Pros:

• Welcoming and knowledgeable customer service

• Highly informative and patient staff

• Secure and peaceful environment

Cons:

• Facility technology issues persist

• Some lost belongings despite agreements

Pros:

• Some staff are helpful and supportive

• Truck condition is generally good

Cons:

• Rude and unprofessional customer service

• Frequent overcharging and billing issues

• Poor communication, long hold times on calls

• Mishandling and confusion over reservations and equipment pickup

Pros:

• Helpful and polite staff

• Generally clean facility

Cons:

• Unmanned facility; lack of security

• Frequent rate increases

• Property poorly maintained

• Significant property damage possible

Pros:

• Units are very clean and secure

• Facility maintains climate control

• Loading area is big with free carts

• Bright lighting and strong security

Cons:

• No 24-hour access available

• Rented truck availability is unreliable

• Additional fees beyond quoted pricing

• Monthly promotions may feel misleading

Pros:

• Clean facility with helpful staff

• Good customer service overall

Cons:

• Location is run down

• Prices are too high

• Negative corporate experience discrepancies

Pros:

• Clean and well-lit facilities.

• Drive-in garage for easy loading.

• Friendly and professional customer service.

• Immediate responses to questions.

Cons:

• Frequent, significant rental price increases.

• Facility is several miles away for some.